FAQ | Ms. Matcha

What makes Ms. Matcha pods different from traditional matcha preparation?

Our pods eliminate the mess and hassle of traditional matcha preparation. Simply pop a pod into your Nespresso or Keurig machine, and enjoy pure matcha goodness effortlessly.
How do I use Ms. Matcha pods?

Using our pods is easy! Just insert a pod into your Nespresso or Keurig machine, press the button, and enjoy a perfect cup of matcha in seconds.
Are Ms. Matcha pods compatible with all Nespresso and Keurig machines?

Yes, our matcha pods are designed to be compatible with most Nespresso and Keurig machines. Please refer to your machine’s manual for compatibility details.
Can I use Ms. Matcha pods on-the-go?

Absolutely! Our pods are perfect for busy lifestyles, whether you’re at home, in the office, or on-the-go.
How do you ensure the quality of your matcha?

Quality is at the heart of our brand. We meticulously source the finest matcha leaves and ensure that each pod delivers a perfect cup every time.
Where do you source your matcha from?

We meticulously source the finest matcha leaves from the lush, fertile regions of Japan, ensuring vibrant color and rich nutritional profile.
Are your matcha pods organic?

Yes, our matcha is 100% organic and free from any additives or fillers. We prioritize purity and excellence in every pod.
How do I enjoy Ms. Matcha if I don’t have a Nespresso or Keurig machine?

No worries! We also offer traditional matcha powder that can be prepared using conventional methods. This ensures that everyone can enjoy the benefits and flavors of our high-quality matcha, regardless of their equipment.
Do you offer any resources of information on matcha?

Yes, we share information and stories through our blog to support your health journey. Visit our blog to learn more about matcha, its benefits, and how to incorporate it into your daily life.
How can I contact Ms. Matcha for further inquiries?

For any further inquiries, feel free to contact us via our website’s contact form or email us at support@msmatcha.com. We’re here to help!
What do I do if I have a promo code for a product?

You will use your promo code at the checkout stage. Once you apply it there, you can see the effect of your discount on your upcoming order.
What do I do if my payment is declined?

Please check that your card billing details match what you entered into our system. Another alternative would be to check your card's expiration date our current outstanding balance.
What do I do if I want to change or cancel my order?

Please send us an email at support@msmatcha.shop and let us know your situation. We will see if it is still possible to change or cancel your order. Unfortunately, we cannot change or cancel your order once the package is already on its way.
Where do you ship?

Currently, we are only shipping to the mainland of the United States. As we expand and develop our distribution channel, we plan to expand to the entire US and international community.

Additional Questions?

Send us an email at support@msmatcha.shop, and we will get back to you as soon as we can on whatever questions or concerns you have!